Frequently Asked Questions


Turnaround Time

We deliver for free within 30 miles of Charlottesville, VA.  All other orders are typically shipped via UPS Ground.  Turnaround does not include shipping time, so make sure you factor this into your timeline.

Rush Service

Turnaround from payment to the date we ship or deliver.  Rush:

  • 5 - 6 business days – 15% of total invoice
  • 3 - 4 business days – 25% of total invoice
  • 2  business days – 50% of total invoice

Shipping

We typically ship all orders via UPS Ground unless otherwise specified.  If desired, we can use 3rd party accounts, just ask before placing your order to make sure.

Delivery

We offer free delivery on any screen printing order destination within 30 miles of the greater Charlottesville area.

Payment

Due to the upfront investment of materials, time, and labor that is required for screen printing projects, we almost always require payment in full before turnaround time can begin.  Payment terms vary for projects other than screen printing, so make note of the specific terms on your quote and/or invoice.

We accept the following payment methods:

  • Cash
  • Check
  • Major credit cards*
  • PayPal*

Quotes/Pricing

Prices are always subject to change without notice and sometimes for reasons out of our control, so we provide pricing on a case by case basis.  Quotes we provide are valid for 30 calendar days without being subject to change.  Our pricing info is always provided confidentially and we ask that you not share this information with anyone without our permission.  

RETURNS, REFUNDS, and unforeseen circumstances

We treat you like we like to be treated, fairly and honorably. We will always take full responsibility for our actions, not for the actions of anyone else.